This guide covers what to do when your Brand Vault keeps showing as incomplete even after you have already entered and saved your brand's information. This is typically a saving or display persistence issue rather than missing data, so verifying and re-saving the affected sections is the fastest way to resolve it.

## **🛠️ Step-by-Step**

1. Refresh the page and reopen Brand Vault. In some cases the incomplete status is only a display issue and clears once the page reloads.
2. Open each section that shows as incomplete and check whether the values you previously entered are still present. Make a note of which sections lost your entries and which kept them but still show as incomplete.
3. For sections that lost your entries, re-enter the information and save the section again.
4. For sections that kept your entries but still show incomplete, confirm each field still holds the correct value and save the section again so the most recent version is recorded.
5. Refresh the page one more time and recheck every section to see whether the incomplete status has cleared.
6. If any sections still show as incomplete, repeat the re-enter and re-save steps for those specific sections, then refresh and check again.

## **✅ How to Confirm It Worked**

After refreshing, each section of your Brand Vault should retain the information you entered and no longer be flagged as incomplete. If the status still does not update after re-saving, our team will need to review it — to speed things up, have the following details ready: the names of the affected sections, the exact information you entered, the date and time you saved it, and the browser you were using.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.