## **🔍 Understanding outdated Page Explorer data**

Page Explorer data can occasionally remain unchanged while Search Atlas processes a crawl or updates site metrics. This may affect all pages or only specific segments, statuses, and filters. A recent crawl may also show different page totals across screens while processing is still completing.

## **✅ Check the latest available data**

1. Open **Site Metrics** from the left sidebar.
2. Review the Page Explorer results and note the latest crawl or update date shown.
3. Clear active filters, segments, or status selections to confirm whether the issue affects all pages.
4. Check additional pages using pagination. If a filter was recently applied, return to page 1 before reviewing the results.

## **🔄 Refresh the Page Explorer view**

1. Refresh the browser page.
2. Reopen **Site Metrics** from the left sidebar.
3. Remove and reapply any filters or segments.
4. Compare the results with the previous update date rather than relying only on the visible page count.

## **🧭 Check whether processing is still running**

Data may not update immediately after a crawl, analysis, or profile refresh. Allow the process time to finish, then check Page Explorer again. If other Site Metrics modules, such as backlinks, competitors, topical data, or position changes, are also showing old information, the delay may affect the broader site profile rather than Page Explorer alone.

## **🛠️ When to request help**

Contact the team if the data remains unchanged after refreshing and checking again later, especially when:

- All pages have been stuck since a previous date.
- The update date does not change after a completed analysis.
- Filters show inconsistent results or page totals.
- You see an error such as “Failed to Fetch Updated Profile.”
- Different screens show conflicting crawl or page counts after processing has finished.

Before contacting us, record the site, the date the data became outdated, the filters used, and any visible error message. A screenshot can also help us investigate faster.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.