## **📬 Why reports may reach the wrong recipient**

Reports are sent to the recipient saved in the report, schedule, or delivery settings. This may differ from the email associated with your Search Atlas account, especially if the report was created or scheduled by another user.

Atlas does not intentionally send reports to random addresses. A previous recipient, shared report setting, or delivery destination may still be associated with the report.

## **🔍 Check the report recipient**

1. Open the relevant project or report in Search Atlas.
2. Open the report’s sharing, scheduling, or delivery settings.
3. Review the recipient list and remove any address you do not recognize.
4. Add the email address that should receive the report.
5. Save the changes and review the next scheduled delivery.

If you cannot find recipient settings, the report may be managed by another project member or may use a saved schedule. Ask the project owner to review and update the delivery settings.

## **⚙️ Confirm your account email**

Make sure you are signed in to the correct Search Atlas account and workspace. Being a report viewer does not always make you the report recipient. Your account email and the report’s delivery recipient are separate settings.

## **🤖 Troubleshoot Atlas Agent failures**

Atlas Agent may occasionally show an incorrect connection status, fail to complete a large request, or report that an action finished when it did not. These messages can reflect a temporary processing or delivery issue rather than a problem with your connected data source.

- Refresh the page and retry the request.
- For large reports, split the request into smaller steps.
- Confirm that the required project, report, or data source is selected.
- Check whether the requested report or file was actually generated before retrying.
- For scheduled results, verify the destination and recipient separately.

If Atlas Agent says Google Search Console or Google Analytics 4 is disconnected, verify the connection from the relevant project settings. If the connection is active but the message continues, treat the status as potentially incorrect and retry the report.

## **✅ Prevent future delivery problems**

- Use a shared team recipient instead of a former employee’s address.
- Review recipients whenever you duplicate or transfer a report.
- Keep project members and report owners up to date.
- After scheduling a report, confirm its recipient and delivery destination.
- For important reports, verify that the first delivery arrives as expected.

## **💬 Get help from our team**

When contacting support, include the project name, report name, incorrect recipient, approximate time of the issue, and any Atlas Agent message shown on screen. Do not share passwords or private access tokens.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.