## **🛑 Stop using the top-up**

If you purchased an OTTO project top-up by mistake, avoid using the added credits while your request is reviewed. This helps our team assess whether a cancellation or refund is possible.

## **🔍 Request cancellation and refund review**

1. Open the Search Atlas platform.
2. Open the chat widget in the bottom-right corner.
3. Type **human teammate** to connect with our team.
4. Explain that the OTTO top-up was purchased accidentally and request cancellation and refund review.

Include the project name, purchase date, approximate amount, and any transaction or invoice details available. Do not share your password or payment card information.

## **⚙️ What happens next**

Our team will review the top-up and account details, confirm whether cancellation is available, and explain the next steps. A top-up may remain visible while the request is being reviewed, so do not purchase another top-up unless you still need additional capacity.

## **✅ Prevent future accidental purchases**

- Review the project and top-up amount before confirming a purchase.
- Close the purchase window if you are unsure and return when ready.
- Contact our team promptly if you notice an unintended charge.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.