## **📋 What “Submitted” means**

A citation marked **Submitted** has been sent to the directory or publisher, but the listing has not yet reached a final status in Search Atlas. Some directories take time to review, publish, or return confirmation. In some cases, a citation may already be live even though the platform still displays Submitted.

## **🔎 Check your citation campaign**

1. Open the relevant business project and citation campaign in Search Atlas.
2. Review the affected directory rows and their latest status.
3. Search the directory directly using the business name, address, and phone number to see whether the listing is live.

Allow time for directory processing before treating a Submitted citation as unsuccessful. If the same status remains for an unusually long period, the display may not have received the directory’s final response.

## **⚙️ What to do when it stays stuck**

Confirm that the business information in the campaign is accurate and consistent. Do not create duplicate listings while a submission is processing, as this can cause conflicts or duplicate records.

If a citation has remained Submitted for more than several weeks, record the business name, campaign, affected directories, submission date, and any live listing URLs. This information helps our team investigate whether the citation is published, still processing, or eligible for correction.

## **💳 Credit refunds and reviews**

Credits are reviewed based on the citation’s actual outcome and campaign records. A Submitted status alone does not automatically mean a credit is refundable, especially if the citation was successfully sent or is already live.

When a citation appears stuck for an extended period and cannot be confirmed as completed, our team can review the submission and determine whether a credit adjustment is appropriate. Refunds or credit returns are not guaranteed until that review is complete.

## **💬 Get help with a stuck citation**

Include the business name, the affected directories, the campaign date, and your requested credit review. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.