## **📋 What “Submitted” means**

A citation marked **Submitted** has been sent to the directory or network for processing. Some publishers take time to review, publish, or sync listings, so the status may not change immediately.

In some cases, a citation can remain displayed as Submitted even after the underlying submission is complete. This is especially possible with aggregator networks and their connected directories.

## **🔎 Check your citation campaign**

1. Open **Local** from the left sidebar.
2. Select **GBP Projects**.
3. Open the relevant project and review the local citation campaign.
4. Check whether individual directories show a current status, completion date, or live listing link.

Review the business name, address, phone number, and website URL for accuracy. Incorrect or incomplete business information can delay directory processing.

## **⏳ When a citation stays submitted**

If a citation has remained Submitted for several weeks, especially for more than two months, do not create duplicate campaigns. Duplicate submissions can create conflicting listings and make tracking more difficult.

Some completed citation rows may continue to show Submitted because the directory does not return a final status or the platform has not received a status update. A Submitted label does not always mean that the citation failed.

## **💳 Credit refunds and reviews**

Credits are reviewed based on the citation’s actual processing result, the directory’s response, and whether the submission was completed by the provider. A refund is not automatic solely because the display remains Submitted.

When a citation appears stuck, our team can review the campaign, confirm whether the submission completed, and determine whether a credit adjustment is appropriate. Keep the project name, business name, affected directories, and approximate submission date available for review.

## **🛠️ Get help with a stuck citation**

If the status has not changed after an extended period or you believe the citation was not processed, contact support from inside Search Atlas. Include the affected business, campaign, directory names, and a screenshot or export of the Submitted rows.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.