## **🔍 What causes this issue?**

Your OTTO trial activation can get stuck while it is setting up your OTTO project. Until that activation finishes, the OTTO connection in WordPress cannot be completed, so the plugin connection will keep failing even if you retry it. The blocker is the incomplete activation, not your WordPress setup itself.

## **✅ What to do first**

1. Allow the OTTO trial activation for your website to finish in Search Atlas before attempting the WordPress connection.
2. Do not start multiple trial activations or projects for the same website while one is still in progress, as this can make it harder to identify the correct project later.
3. Once the trial activation has fully completed, return to the OTTO plugin in WordPress and retry the connection.

## **⚠️ If the activation stays stuck**

A trial activation that remains stuck typically needs to be investigated and completed by our team rather than resolved entirely from your side. Continuing to retry the WordPress plugin connection while the activation is incomplete will not fix it — the plugin needs a fully activated OTTO project before it can connect successfully.

## **💬 Information to have ready when you contact us**

To help us resolve a stuck activation as quickly as possible, please gather the following details before reaching out:

- Your website URL and the domain used for the OTTO trial.
- The exact message or behavior you see during activation, such as whether it never completes.
- The date and time (including your timezone) when you started the trial activation.
- Any steps you have already tried, such as retrying the WordPress connection.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.