## **🔍 View your AI Gateway allowance**

Your AI Gateway allowance is measured over a rolling five-hour interval. To review your available credits and recent usage, open the **AI Gateway** area in the platform and check the usage or credits view. The display shows your allowance, consumed credits, and any remaining capacity for the current interval.

Credit availability can change as requests finish processing. If the allowance is reached, new AI Gateway requests may be paused until capacity becomes available in the next interval.

## **📊 Understand credit limits**

- The allowance applies to AI Gateway activity during the current five-hour interval.
- Usage may continue updating while requests are processing.
- A temporary limit does not necessarily indicate a platform outage or high system load.
- When the interval refreshes, available capacity is restored according to your account limits.

## **↩️ Revert Data Aggregator Submissions**

Data Aggregator Submissions cannot be reverted after they have been sent for processing. While a submission is processing, wait for its status to finish before taking further action.

If the submission fails or produces an unexpected result, review its status and any available error details. Avoid submitting the same data again until the original submission has completed, as duplicate submissions may consume additional AI Gateway credits.

## **🛠️ What to do if a submission is stuck**

1. Open the submission history and confirm the current status.
2. Wait for the processing status to change before retrying.
3. Check your AI Gateway usage to confirm that credits remain available.
4. If the status does not change or the credit display appears incorrect, capture the submission details and contact the team through the platform chat.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.