## **🔍 What Is the AI Gateway Credit System?**

The **AI Gateway (AIGW)** is the engine behind Search Atlas features that use artificial intelligence, such as content generation and data processing. To ensure fair usage across all customers, Search Atlas applies a **credit-based quota system** that limits how much AI processing you can run within a set time interval.

Each account is assigned a default credit allowance. When your credits are exhausted within the current interval, AI-powered requests are paused until the quota resets. This is different from a platform capacity issue — it is specific to your account's usage limit.

## **📊 Where to View Your AI Gateway Credit Allowance**

You can check your current AI Gateway credit balance and usage directly inside the platform. Follow these steps:

1. Log in to your **Search Atlas** account.
2. Navigate to **Settings** from the main menu.
3. Look for the **AI Gateway** or **Usage & Credits** section.
4. Your current credit balance, usage for the active interval, and reset schedule will be displayed here.

**Note:** The default allowance covers a rolling **5-hour interval**. Once the interval resets, your credits are automatically restored to their default limit. Credit top-ups and higher-tier allowances are being rolled out as part of ongoing platform improvements — check this section regularly for updates to your plan.

## **⚙️ What Happens When You Run Out of Credits?**

If your AI Gateway credits are exhausted mid-session, you may notice that AI-powered actions stop responding or appear to stall. This is expected behaviour and is **not a platform outage**. Specifically:

- Requests that exceed your quota are blocked until the interval resets.
- You will not lose work that was already completed before the quota was reached.
- Any requests submitted after the quota was exhausted will need to be resubmitted once credits are restored.

If you see a message suggesting the platform is under heavy load when you believe you have hit your credit limit, this is a known display issue currently being resolved. Your quota status is always the most reliable indicator of what is happening.

## **🔄 Can You Revert Data Aggregator Submissions While They Are Processing?**

This is one of the most common questions about the AI Gateway workflow. Here is what you need to know:

- **Submissions that are still processing** cannot be automatically reversed from within the platform at this time. Once a Data Aggregator Submission is queued, it begins consuming credits and processing data immediately.
- If you submitted data by mistake or need to stop a submission in progress, **act quickly** — the sooner you reach out, the more options may be available.
- Completed submissions cannot be undone, but the results can be disregarded or overwritten with a new submission once your credits reset.

To request assistance with a submission that is currently processing, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **💡 Best Practices to Manage Your AI Gateway Credits**

Follow these tips to make the most of your credit allowance and avoid unexpected interruptions:

- **Plan bulk submissions carefully.** Large Data Aggregator jobs consume more credits. Break them into smaller batches if you are close to your limit.
- **Check your balance before starting large tasks.** A quick look at your usage in Settings can prevent mid-job interruptions.
- **Wait for the interval reset** if you have exhausted your credits. The 5-hour window resets automatically — no action is needed on your part.
- **Avoid duplicate submissions.** Re-submitting the same data while a job is still processing will consume additional credits without producing new results.

## **🛠️ Troubleshooting Common Issues**

If you are experiencing unexpected behaviour with AI Gateway, use the checklist below before contacting support:

1. Confirm your credit balance in **Settings > AI Gateway / Usage & Credits**.
2. Check whether your interval has recently reset — if credits show as full but requests still fail, wait a few minutes and try again.
3. Refresh your browser and retry the action.
4. If the issue persists after your credits have reset, there may be a separate technical problem.

If none of the above steps resolve your issue, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.