## **🔍 Overview**

If you were charged during or shortly after your trial period, have questions about trial credits, or suspect you may have more than one account under the same email address, this article explains how to review the relevant billing details and prepare your question for review.

## **💳 Questions About Trial Charges**

Review your billing records and compare the charge with the plan and account you intended to use. Check the charge amount, date, account email address, and any invoice or transaction details. Use these details to determine which account and plan the charge is associated with.

## **🎁 Questions About Trial Credits**

Check the related billing record and compare the credit amount you expected with the amount charged. Confirm which account and transaction the credit was associated with, and record any difference for review.

## **👥 Checking for Duplicate Accounts**

Review each account you may have created using your email addresses or billing details, then compare the account details, subscription information, charge dates, and amounts. Do not make account changes until the accounts and charges have been reviewed.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.