## **💳 What the payment message means**

If you see “We’re still processing your payment,” your upgrade may still be pending. The payment provider has not yet confirmed the transaction, so your subscription may not update immediately.

## **🛠️ What to do first**

1. Wait a few minutes and refresh the page once.
2. Check your account billing or subscription page to confirm whether Pro is active.
3. Review your payment method and bank statement for a pending or completed charge.
4. Do not submit the upgrade again while the payment is processing. Retrying may create duplicate charges or conflicting subscriptions.

## **🔄 If your plan has not updated**

Sign out of Search Atlas, close your browser, and sign in again. Then check your subscription status. If the upgrade still has not applied, try an up-to-date browser or a private browsing window.

## **💰 If you see a charge but no Pro access**

Keep the payment receipt or transaction details available and avoid starting another upgrade. Billing systems may need time to synchronize the payment with your Search Atlas account. Confirm that you are signed in with the account email used for the upgrade.

## **⚠️ If you see duplicate or unexpected charges**

Do not attempt another purchase. Record the charge dates, amounts, and the plan shown in your account. This information helps our team identify duplicate payments, an outdated subscription, or an upgrade linked to the wrong account.

## **✅ How to prevent the error**

- Use a payment method that supports online recurring payments.
- Keep your billing details current.
- Complete the upgrade in one browser session.
- Wait for confirmation before refreshing repeatedly or trying again.

## **💬 Get help with a pending upgrade**

If the payment remains pending, your plan is incorrect, or you notice an unexpected charge, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.