## **🔍 Check the connection status**

Start in **OTTO SEO** from the left sidebar, then open **Installation Guide**. Confirm that the WordPress site is connected to the correct Search Atlas project and that OTTO shows an active installation.

If you manage several sites, open each affected project separately. A connection can succeed on one site while another has different WordPress permissions, plugins, caching, or configuration.

## **⚙️ Verify the WordPress setup**

1. Confirm that the WordPress site is live and accessible without a maintenance or password-protection page.
2. Log in with an account that has administrator permissions.
3. Confirm the OTTO plugin is installed and activated on the intended WordPress site.
4. Make sure the site URL in WordPress matches the site added to Search Atlas, including HTTPS and the correct domain version.
5. Temporarily disable security, firewall, or maintenance settings that may block plugin requests, then test the connection again.

## **🔑 Refresh authentication**

If the connection remains unresolved, return to **OTTO SEO → Installation Guide** and restart the connection process. Use the current installation details generated for that project rather than reusing an older API key or setup link.

Do not connect the same WordPress installation to a different project unless that is intentional. An old connection, API key, or project identifier can cause OTTO to appear installed while data is linked to another project.

## **🔄 Resolve syncing and caching issues**

- Clear WordPress, hosting, CDN, and browser caches.
- Check whether a security plugin or hosting firewall is blocking REST API requests or outgoing connections.
- Confirm that WordPress can communicate with external services and that the server is not blocking plugin requests.
- Update WordPress and the OTTO plugin when updates are available.
- After making changes, wait a few minutes and refresh the Installation Guide before testing again.

## **🧩 Check project and site matching**

When OTTO reports an unexpected installation state, verify that the WordPress site is connected to the intended Search Atlas project. This is especially important when projects were duplicated, renamed, migrated, or connected more than once.

Review the affected project in **Site Metrics** from the left sidebar and confirm that the domain and project details match the WordPress site. Avoid repeatedly reinstalling OTTO until the project match is confirmed.

## **🚫 If the connection still fails**

1. Disconnect or deactivate the existing OTTO installation only if the Installation Guide provides that option.
2. Remove obsolete OTTO plugin connections from the affected WordPress site.
3. Clear caches and reconnect using the Installation Guide for the correct project.
4. Test the site in an incognito browser window and confirm the OTTO status again.

If several sites work but one or two do not, compare the affected sites with a working site. Focus on differences in WordPress administrator access, domain format, security plugins, hosting, caching, and project assignment.

## **💬 Get help from our team**

Before contacting support, note the affected project, WordPress site URL, connection status, recent changes, and any error message. Screenshots can also help identify the issue quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.