## **💡 What are Universal Credits?**

Universal Credits (UC) are a shared credit balance that can be used across eligible Search Atlas tools. When your account uses UC, activity in one tool may reduce the balance available to other tools.

This can feel different from standard mode, where tools may show separate quotas or limits. If your account was moved to UC, the limits and balances you see may therefore change.

## **📊 How credit consumption works**

Eligible actions consume credits from your available UC balance. The amount depends on the tool, action, and account configuration. Some actions may use fractional credits, so the displayed balance can change by less than one credit.

- Website Studio, Site Explorer, and URL Indexer may use the same shared balance.
- Hyperdrive activity can consume Hyperdrive credits or applicable top-up credits, depending on your account setup.
- Usage in one product can affect the remaining balance shown in another product.
- Displayed quotas and balances may update after usage is processed.

## **🚀 How the Hyperdrive bonus works**

Some promotions include recurring Hyperdrive credits with a 30% bonus. The bonus is available only when the account meets the promotion’s eligibility and billing conditions. It is not automatically available to every UC customer.

If your account qualifies, the recurring grant should appear in the relevant billing, credits, or Hyperdrive usage area for each eligible cycle. Promotional credits may have separate rules, expiration dates, or usage restrictions.

## **🔍 How to verify your bonus**

1. Open the account’s billing or credits area in Search Atlas.
2. Check whether the account is in Universal Credits mode.
3. Review the current and next credit-cycle details.
4. Look for a recurring Hyperdrive grant and confirm whether the 30% bonus is included.
5. Compare the granted amount with your plan and promotion terms.
6. Review recent usage to identify which tools consumed the balance.

If the bonus is not shown, do not assume it was applied based only on a quota limit. The account’s credit ledger and promotion details are the best indicators of eligibility and grant status.

## **⚠️ Why limits may appear unexpectedly**

After moving to UC, previously separate quotas may become shared. This can make you reach a limit sooner than expected, even if your overall plan has not changed. A promotion may also grant credits to a specific mode or product, so the credits might not be usable for every UC action.

Balances can also change at the start of a new cycle. Unused promotional or bonus credits may not carry over unless the promotion explicitly allows it.

## **🛠️ What to do if the balance looks wrong**

- Refresh the credits or billing page and check the current cycle.
- Confirm that you are viewing the correct workspace and account.
- Review usage across all UC-enabled tools.
- Check the promotion’s eligibility, renewal, and expiration terms.
- Record the displayed balance, cycle dates, and affected tool before contacting support.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.