## **📚 Are industry-specific SEO SOPs available?**

Search Atlas provides workflows, recommendations, and optimization guidance that can be adapted to different industries. However, step-by-step SOPs may vary by product, account, workspace, or purchased training resource. Your available features and guidance are shown inside the platform and may not appear as a separate product in every hub.

For industry-specific work, start by reviewing the recommendations and workflows for your project, then adapt them to your business type, services, location, and compliance requirements. Industry detection and specialized guidance may also depend on the product or feature enabled for your account.

## **🛒 Where can I find a purchased product?**

If a product such as **Secrets of SEO** is no longer visible, first confirm that you are signed in to the account and workspace used for the purchase. Then check the product or resource area where it was originally provided. Purchased learning products may not appear under Agency Hub.

1. Sign in to the correct Search Atlas account.
2. Switch to the workspace associated with the purchase, if your account has multiple workspaces.
3. Review the available product, resource, or training sections in the platform.
4. Check whether the product was purchased under a different login, brand, or workspace.
5. Refresh the page or sign out and back in if the product was recently purchased.

## **⚙️ What is available in Agency Hub?**

Agency Hub is primarily used for agency and white-label settings. To open it, go to **More Features → Agency Hub → White Label Setup**. This area includes branding, domain and login, pricing, client management, and launch settings. It is not necessarily the location for purchased courses, training products, or SEO resources.

## **🔎 Why might a product be missing?**

- You are using a different account or workspace than the one used at checkout.
- The purchase is still being assigned or synchronized.
- The product is available through a separate resource area rather than Agency Hub.
- Your account permissions or plan have changed.
- The product has been renamed, moved, or retired from the current platform navigation.

## **💬 Get help locating your purchase**

When contacting support, include the product name, purchase date, login email used for the purchase, current workspace, and a screenshot of the area where you expected to find it. This helps the team verify ownership and locate the correct access path.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.