## **💳 Update your default card**

Open your account by clicking your **Avatar**, then go to **Billing → Plans & Top-ups** and use the **Add Payment Method** button. Add the new card first, then select the option to make it the default payment method. Save the change and confirm that the new card is marked as default before your next renewal.

## **🔄 If the old card cannot be deleted**

Some accounts cannot remove an old card while it is linked to an active subscription, an unpaid balance, or a billing migration. Keep the old card saved, add the replacement card, and set the replacement as default. Do not repeatedly add or remove cards, as this can create duplicate payment methods without changing the renewal card.

If the new card is marked as default but a renewal still uses the old card, the subscription may require a billing record update. Capture the last four digits of both cards, the renewal date, and the related invoice or charge details before contacting support.

## **💰 Request a renewal refund**

Renewal refunds are reviewed individually. Check the charge date, amount, subscription, and invoice details. If the renewal was unexpected or the payment method change did not apply, request a review as soon as possible. Avoid disputing the payment with your bank while the review is in progress, because a bank dispute can delay account and refund processing.

## **📝 What to include in your request**

- Account or workspace name
- Charge date and amount
- Invoice or transaction identifier
- Last four digits of the card charged
- Last four digits of the intended default card
- The date you added or selected the new card
- A screenshot showing the current default payment method, if available

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.