## **🔍 What Causes a Double Charge During a Trial?**

In rare cases, a technical issue can cause two separate subscriptions to be created in the same account at the point of sign-up or plan selection. When a trial is then cancelled, both subscriptions may be billed independently — resulting in two identical charges appearing on your statement (for example, $99 + $99 = $198).

This is a known billing edge case. If you have already been charged twice, you are entitled to a full refund for both charges.

## **✅ What You Are Eligible to Receive**

If you cancelled your subscription during the trial period and were charged twice, you are eligible for:

- **A full refund on both charges** — the money is returned to your original payment method.
- **Account repair** — our team will ensure your account is correctly closed with no outstanding invoices or mismatched subscription records remaining.

## **🛠️ How to Request Your Refund**

To help our team process your refund as quickly as possible, please have the following ready before reaching out:

- The **exact amounts and dates** of both charges as they appear on your bank or card statement.
- Confirmation of the **date you cancelled** your trial subscription.
- Your **account email address** so our team can locate the duplicate subscriptions.

Our team will verify the charges on the backend, approve the full refund, and ensure your account is fully cleaned up with no residual subscriptions or unpaid invoices.

## **🚫 How to Avoid This in the Future**

The underlying bug that caused duplicate subscriptions has been resolved at the platform level. No action is needed on your part to prevent this from happening again.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.