## **📋 Annual Renewal Dates, Upgrades, and Downgrades**

If you have questions about how your annual renewal date is calculated, how a mid-year plan upgrade or downgrade affects your billing, or how proration is applied to your account, our support team can look into the specifics of your subscription and provide accurate details.

Because billing policies — including how renewal dates are set, when plan changes take effect, and whether prorated charges or credits apply — can vary depending on your account and subscription terms, we are not able to confirm the exact rules here. Our team will be able to review your account directly and give you a precise answer.

## **How to Get Help with Your Billing or Plan Change**

When you reach out, please have the following ready so our team can assist you as quickly as possible:

- **Your account or project name**
- **Your current plan and the plan you are considering changing to** (if applicable)
- **Your billing start date or renewal date** (visible in your account settings or on any invoice you have received)
- **The specific question or action you need help with** — for example, understanding your renewal date, requesting an upgrade, or requesting a downgrade

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.