## **🔍 Overview**

Search Atlas does not offer phone support. All customer support — including account questions, billing issues, and technical help — is handled through the **live chat widget** built directly into the platform. This allows our team to respond quickly, keep a full record of your conversation, and escalate your case to the right specialist without you having to repeat yourself.

## **💬 How to Reach a Human Agent**

You can connect with a real person at any time through the chat widget. Here is how:

1. Log in to your Search Atlas account.
2. Open the chat widget in the platform.
3. Request to speak with a human agent.
4. You will be connected with a member of our support team.

There is no need to navigate a phone menu or wait on hold. The chat widget connects you directly to our support team.

## **💳 Getting Help With Billing and Account Issues**

Billing and account questions are fully supported through the chat widget. When you connect with a human teammate, you can ask about:

- Charges or invoices on your account
- Plan changes or cancellations
- Account access problems

To help our team resolve your issue as quickly as possible, have the following details ready before starting the chat:

- The email address associated with your Search Atlas account
- A brief description of the issue
- Any relevant dates or invoice numbers if you have them

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.