## **Overview**

Some customers notice that features such as **meta keywords analysis**, **missing keywords**, **semantic analysis**, **knowledge graph optimization**, and **knowledge-based trust** are not immediately visible in their account. This article explains what to check and what information to have ready if you need support to resolve the issue.

## **Why Features May Appear Missing**

Because the original source for this topic did not include a documented agent resolution, the exact root cause can vary. Common factors that have been reported include plan-level access restrictions, features that only appear after a site analysis has been run, or features located in a different section of the platform than expected. The actual cause in your case may differ and may require a backend review by our team.

## **What to Check Before Escalating**

Work through the following checks to rule out common display or access issues:

1. **Confirm a site analysis has been run.** Navigate to your project and verify that a crawl or on-page analysis has been completed. Some features only populate with data after this step.
2. **Check all relevant sections of the platform.** Expand any collapsed submenus and switch between tabs to make sure you are not overlooking a nested section.
3. **Select a specific page or URL.** Some analysis features only appear when an individual URL is selected rather than the project-level overview.
4. **Review your subscription plan.** Go to your Avatar (top-right) → Billing (Plans & Top-ups) and confirm which features are included in your current plan, as plan-level restrictions may limit visibility.
5. **Clear your browser cache or try a different browser.** Client-side rendering issues can occasionally prevent features from loading correctly.

## **If the Feature Is Still Not Visible**

If none of the above steps resolve the issue, our team will need to investigate on the backend. Please have the following ready when you reach out:

- The **exact name of the feature** you cannot locate (e.g., Missing Keywords, Knowledge Graph, Semantic Analysis)
- Your **project name** and the **specific URL or page** where you expected to find the feature
- A **screenshot or screen recording** showing what you see in place of the expected feature
- The **date and time** you first noticed the feature was missing
- Your current **subscription plan name**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.