## **🔍 Overview**

After purchasing additional AI quota, some customers see a **"Quota Exhausted"** or **"Credits Exhausted"** error even though their order was successful. This article explains why this happens and walks you through the steps to resolve it.

## **⚙️ Why This Happens**

There are a few common reasons your purchased AI quota may not appear immediately or may still trigger an error:

- **Quota not yet applied:** There can be a short delay between completing your purchase and the quota being reflected in your account.
- **Cache or session issue:** Your current browser session may be displaying outdated quota information.
- **False positive error:** In some cases, the system may display a quota error even when quota is available — this is a known issue that has been resolved in a recent platform update.
- **Top-up applied to wrong workspace:** If you manage multiple workspaces, the quota may have been added to a different one than you are currently using.

## **✅ Steps to Resolve the Issue**

1. **Verify your purchase was successful.** Go to the top-right avatar menu → Billing (Invoices tab) to confirm your order appears with a completed status.
2. **Check your quota balance.** Within your account's billing or usage area, confirm that the quota top-up was credited to your account.
3. **Check the correct workspace.** Make sure you are logged into the workspace where the top-up was purchased. If you manage multiple workspaces, switch to the correct one and verify quota there.
4. **Refresh your session.** Log out of Search Atlas completely, clear your browser cache, and log back in. This forces the platform to load your latest quota balance.
5. **Retry the action.** After logging back in, try generating AI suggestions again — individually or in bulk — to confirm the error is resolved.
6. **Review your active plan and top-ups.** In your account's billing or subscription area, review your active plan and any applied top-ups to confirm the quota balance reflects your purchase.

## **🛠️ If the Error Persists**

If you have completed all the steps above and the **"Quota Exhausted"** error still appears, or your purchased quota is still not visible, please do not purchase additional quota before reaching out. Our team can investigate and ensure your credits are correctly applied. When escalating, please have the following ready: your workspace name, the date and approximate time of your purchase, and any error messages you are seeing.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **💡 Tips to Avoid This Issue in the Future**

- Always verify your quota balance in your account's billing or usage area after purchasing a top-up before retrying AI generation.
- If you manage multiple workspaces, double-check which workspace you are purchasing the top-up for before completing the order.
- If an error appears immediately after a purchase, wait a few minutes and refresh your session before assuming the quota was not applied.