# **Understanding Your OTTO Sites Plan Limit**

Every Search Atlas plan includes a set number of OTTO sites you can activate at any given time. If you are on a different plan or have purchased add-ons, your limit may be higher. You can check your current limit directly in the platform by navigating to **OTTO SEO** in the left sidebar and reviewing your site usage there.

If the number shown does not match what you expected based on your plan, it may be due to a sync delay after a recent top-up purchase. Read the section below for next steps.

# **Why Your Top-Up May Not Appear in Your Quota**

After purchasing an OTTO site top-up, the additional quota should appear in your dashboard within a short time. In some cases, a delay or sync issue can cause the top-up to show as active in your billing area while not yet reflecting in your OTTO SEO site counter. This is a known discrepancy that the support team can resolve on the backend.

Common reasons for this include:

- **Processing delay:** Payment has been confirmed but the platform has not fully synced the new quota to your OTTO SEO workspace.
- **Browser cache:** Your dashboard may be displaying a cached version of the page from before the purchase.
- **Billing cycle timing:** The top-up was applied mid-cycle and is pending the next sync window.
- **Workspace mismatch:** The top-up was purchased under a different workspace or team account than the one you are currently viewing.

# **What to Do If Your Top-Up Is Not Reflected**

Because quota discrepancies of this type are resolved on the backend by the support team, the most effective step is to escalate directly rather than waiting. When you reach out, please have the following information ready so the team can locate and apply your purchase quickly:

- The exact workspace name or URL where you expected the quota to appear
- The date and approximate time of the top-up purchase
- Your billing confirmation or receipt (or confirmation that no receipt was received)
- A screenshot of your current OTTO SEO site usage if possible

Having these details ready allows the team to verify the transaction on the backend and manually sync your quota without delay.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.