This article addresses a known issue where an AI generation task — such as page-level schema creation in the OTTO SEO tab — reports as completed and deducts credits, but the generated output does not appear in your project. This can happen when results are delayed after a generation job finishes. Follow the steps below to recover your results or escalate for a credit review.

# **🛠️ Step-by-Step**

1. **Wait and hard-refresh before assuming failure.** After a generation completes, allow some time for results to appear. Then press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to perform a hard refresh, bypassing any cached page state.
2. **Re-open the specific site and navigate back to the OTTO SEO tab.** Close the current tab or project view entirely, return to your project list, and reopen the affected site. Navigate back to the OTTO SEO section and check whether the schema entries now appear.
3. **Check for any status indicators in the OTTO SEO tab.** Look at the OTTO SEO tab to see whether the generation is shown as completed or still pending. If the job shows as completed but no output is visible, this confirms a result delivery issue.
4. **Do not re-run the generation immediately.** Triggering the same generation a second time before the first result is confirmed will consume additional credits. Wait for a support confirmation (see below) before retrying.
5. **Document your evidence before reaching out.** Take a screenshot of: (a) the OTTO SEO tab showing no output, and (b) your credit balance or usage log showing credits were deducted. This allows the support team to verify the issue and process a credit adjustment if warranted.

# **✅ How to Confirm It Worked**

The issue is resolved when all of the following are true: the page-level schemas you generated are visible and listed inside the OTTO SEO tab for the affected site; the correct number of schemas matches the pages you submitted for generation; and no duplicate or empty entries appear in the list. If you re-ran the generation after following the steps above, verify that only one set of results exists to avoid duplication. If credits were consumed but results never appeared, a support agent can confirm the generation outcome on the backend and issue a credit adjustment where applicable.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.