## **🔍 Overview**

A favicon is the small icon that appears in browser tabs and bookmarks for your website. Some Website Studio users have reported that the favicon setting appears missing, that favicon uploads fail, or that favicon changes do not reflect on their live site. This article explains what to expect and how to get the right support to resolve this.

## **⚠️ Known Issue: Favicon Update and Sync Problems**

There is a known issue in Website Studio where favicon changes may not appear or sync correctly. This can affect sites in various states — including sites built from scratch — and may present as a missing favicon option, a failed upload, or an update that does not reflect on the live site after saving.

Because the root cause and resolution steps vary depending on your specific setup, this issue requires investigation by our support team. Our team will need to review your site configuration to identify what is causing the problem and apply the appropriate fix.

## **📋 What to Have Ready When You Contact Support**

To help our team resolve your favicon issue as quickly as possible, please have the following information ready before reaching out:

- **Your site/project name** in Website Studio
- **A description of the issue** — for example, whether the favicon option is missing, the upload is failing, or the favicon is not appearing on the live site after saving
- **When the issue started** — include an approximate date and time if possible
- **Steps you have already tried** — for example, clearing your browser cache or testing in a private/incognito window
- **Any error messages** you have seen, copied exactly as displayed
- **Screenshots or a screen recording** if available, showing the issue

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.