## **🧊 What Is a Deep Freeze in OTTO SEO?**

A **deep freeze** pauses all active SEO automations for a site and removes it from your active site list in OTTO SEO. Unlike a standard freeze, a deep freeze is designed for long-term suspension, which is why the site no longer appears in your normal view after it is applied. This is expected behaviour — the site has not been deleted, but it does require a specific recovery pathway to bring it back.

## **⚠️ Why You Can't See the Site Anymore**

When a site is manually deep frozen, OTTO SEO moves it out of the default site list to prevent accidental edits. If you are looking for the site in your main list and it is not there, this is the most likely reason. The site still exists in your account and can be recovered by our support team.

## **🔄 How to Recover a Deep-Frozen Site**

Because the recovery process requires backend access to restore deep-frozen sites, this action needs to be completed by our support team. You can find your deep-frozen sites under the **Deep Frozen** tab in OTTO SEO → All Sites. To get your site unfrozen as quickly as possible, please have the following details ready before reaching out:

- The exact domain of the deep-frozen site (for example, **bestfitdigital.co**).
- The approximate date the deep freeze was applied, if known.
- The name of the Search Atlas account or workspace the site belongs to.

Do not attempt to re-add the site manually — doing so may create a duplicate entry and could affect your historical data and automation history.

## **✅ After Unfreezing — What to Check**

- Confirm the site now appears in your **OTTO SEO → All Sites (SEO Automation)** list with an **Active** status.
- Review your automation settings to make sure they are configured as expected. A deep freeze preserves your settings, but it is good practice to verify them after restoring.
- Check that any scheduled tasks or pending optimisations are queued correctly and running.

## **💬 Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.