## **🔍 Overview**

The AI image generator inside the Social tab helps you create visuals for your social posts without leaving the platform. In some cases, customers have reported the generator displaying a blank or broken state, getting stuck on **"Thinking..."**, or failing to produce an image even after multiple attempts. This article explains the known causes and the steps you can take to resolve the issue.

## **⚠️ Common Symptoms**

- The image generator shows a blank or broken state after clicking **Create with AI**.
- The generator gets stuck on **"Thinking..."** indefinitely and never returns a result.
- Clicking **Regenerate** does not fix the issue.
- No image is produced when creating or scheduling a post in the Social tab.

## **💡 What Causes This?**

Our engineering team has investigated and resolved several root causes behind this behaviour. Understanding them can help you avoid triggering the issue while a fix is in place:

- **Background processing queue errors:** AI image and caption generation tasks were previously routed to the wrong internal processing queue, causing them to hang indefinitely. This has been resolved in a recent platform update.
- **Conflict with Media Library images:** In some cases, posts were incorrectly pulling images from your Media Library instead of triggering AI generation, or vice versa. This routing issue has also been fixed.
- **Temporary generation failures on GBP posts:** The **AI Generate Image** option inside Google Business Profile (GBP) post creation was failing silently. This has been patched.

## **🛠️ Steps to Resolve the Issue**

1. **Refresh your browser.** Close and reopen the Social tab. A stale session can sometimes cause the generator UI to break without an underlying platform problem.
2. **Clear your browser cache.** Go to your browser settings, clear cached images and files, then reload the platform.
3. **Try a different browser.** If the issue persists, open Search Atlas in a different browser (e.g. switch from Chrome to Firefox or Edge) to rule out a local extension or cache conflict.
4. **Re-attempt image generation.** Navigate back to your post, click **Create with AI**, enter your prompt, and allow up to 60 seconds for the image to generate. Do not click away or close the modal while it is processing.
5. **Check your post type.** If you are creating a **Google Business Profile (GBP) post**, ensure you are using the latest version of the post editor. The AI image option for GBP posts was previously failing and has since been fixed — if you are still seeing failures, this may indicate a new or environment-specific issue.
6. **Use the Media Library as a workaround.** If the AI generator is temporarily unavailable, you can upload or select an image directly from your **Media Library** to complete your post without delay.

## **✅ Platform Fixes Already in Place**

The following issues have been resolved by our engineering team and should no longer affect new sessions on the platform:

- AI image and caption generation tasks stuck due to an incorrect processing queue — **resolved**.
- **"Thinking..."** state hanging indefinitely in the Create with AI modal — **resolved**.
- GBP post AI image generation failing silently — **resolved**.
- Social posts incorrectly using Media Library images instead of AI-generated ones — **resolved**.

If you completed a hard refresh and the issue is still present, it is possible your account is encountering a new or environment-specific variation of the problem.

## **🆘 Still Need Help?**

If the steps above do not resolve the issue, our team wants to know. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

When you reach out, please share the following details to help us investigate faster:

- The browser and operating system you are using.
- The type of post you were creating (e.g. standard social post or GBP post).
- A screenshot or screen recording of the blank/broken state or the **"Thinking..."** hang.
- Approximately when the issue occurred.