## **🔍 Overview**

Two known issues can affect your experience in Website Studio: the scroll position not resetting when navigating between pages in the preview, and a false duplicate-page error that incorrectly blocks you from creating pages with similar-but-distinct URL slugs. This article explains both issues, their causes, and what you can do right now.

## **📜 Issue 1: Scroll Position Does Not Reset on Page Navigation**

When navigating between pages in the Website Studio preview — for example, moving from the Home page to the Contact page — the preview window may not scroll back to the top of the new page. Instead, it retains the scroll position from the previous page, making it appear as though content is missing or the page did not load correctly.

**Why this happens:** Website Studio uses a Single Page Application (SPA) router to handle navigation inside the preview. In certain cases, the router does not trigger a scroll-position reset when transitioning between pages, so the viewport stays wherever it was on the previous page.

**What you can do right now:**

- After navigating to a new page in the preview, manually scroll to the top of the preview window to verify the full page content is present.
- Use the browser refresh button inside the preview frame to force a full reload of the newly selected page — this will always land you at the top.
- If you are reviewing a specific section, use the Website Studio section panel to jump directly to that section rather than scrolling from the navigation.

**Status:** This bug has been identified and a fix has been deployed. If you are still experiencing scroll issues after following the steps above, please contact our support team using the instructions at the bottom of this article.

## **🚫 Issue 2: Duplicate Page Detection Incorrectly Blocks New Pages**

When attempting to create a new page with a URL slug such as **/education-acoustic-solutions/**, Website Studio may display an error stating the page already exists — even though the only existing page is **/acoustic-solutions/**. These are two distinct pages, and the error should not appear.

**Why this happens:** The duplicate-page detection logic performs a partial string match on existing URL slugs rather than an exact match. Because **/acoustic-solutions/** is a substring of **/education-acoustic-solutions/**, the system incorrectly treats the new slug as a duplicate and blocks the creation.

**What you can do right now:**

1. Confirm that the page you want to create does not already exist by checking your full page list in Website Studio under **Pages**.
2. If the slug you want is genuinely unique and the error still appears, try a temporary workaround: create the page with a slightly different slug (for example, **/edu-acoustic-solutions/**), publish it, then rename the slug to your intended URL in the page settings.
3. Alternatively, reach out to support (see below) and a teammate can create the page on your behalf while the fix is confirmed on your account.

**Status:** This bug has been identified and resolved in the platform. If you encounter this error after the fix, the steps above will help you move forward without losing progress.

## **⚙️ Additional Context: SPA Detection on Single-Page HTML Uploads**

A related issue affected websites built from single-page HTML uploads. Website Studio was incorrectly identifying these uploads as SPA sites and applying SPA routing logic, which caused the system to delete all pages after the first. This has been fully resolved. If you uploaded a single-page HTML file and noticed pages disappearing, please re-upload your file and verify your page list is intact.

## **✅ Quick Checklist Before Contacting Support**

- Manually scroll to the top of the preview when switching pages to confirm content is loading correctly.
- Check your full page list to confirm a slug truly does not exist before creating a new page.
- Try the temporary slug workaround if the duplicate-page error persists.
- Clear your browser cache and reload Website Studio if any visual issues remain after a fix has been noted as deployed.

## **💬 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.