## **🔍 Overview**

Some customers complete the Google Business Profile (GBP) connection process in Brand Vault without errors, yet the status does not update to **Connected**. This article explains why this happens, how to fix it, and how to schedule a personalised onboarding session to get the most out of Search Atlas.

## **⚠️ Why Your GBP Status May Show as Disconnected**

A known issue can cause GBP connection status to display incorrectly after the authorisation flow completes. This typically occurs in one of the following situations:

- The Google account used to connect GBP was accessed via a **shared link** during Step 2 of the onboarding flow, rather than a direct login.
- The connection completed successfully in the background, but the status indicator did not refresh automatically.
- The Google account has multiple Business Profiles and the correct location was not selected during the linking step.

## **🛠️ Steps to Resolve the GBP Connection Issue**

1. **Refresh the page** after completing the authorisation flow. The status indicator sometimes requires a manual page reload to reflect the updated connection state.
2. **Avoid shared links.** If you were invited to connect via a shared or forwarded URL, navigate directly to **Local → GBP Projects** (and click the **Connect GBP Account** button) and start the connection process from there instead.
3. **Check your Google account permissions.** Make sure you are logged in to the Google account that has **Owner** or **Manager** access to the Business Profile you want to link.
4. **Select the correct Business Profile location.** During the authorisation screen, confirm you are selecting the specific location you want to connect—not a different profile associated with the same Google account.
5. **Disconnect and reconnect.** If the status still shows as disconnected after following the steps above, click **Disconnect** next to the location in **Local → GBP Projects**, wait 30 seconds, then go through the connection flow again using a direct login.
6. **Clear browser cache or try a different browser.** Cached session data can sometimes interfere with OAuth flows. Use an incognito window or a different browser as a quick test.

## **✅ How to Confirm Your GBP Is Successfully Connected**

Once the connection is established correctly, you will see the following indicators in Brand Vault:

- The location card displays a **green Connected badge** next to the Business Profile name.
- GBP data—including reviews, Q&A, and local listing details—begins populating within the location dashboard.
- The OTTO SEO agent can access GBP signals for that location when running local SEO tasks.

If the badge remains grey or shows **Disconnected** after completing all steps above, this may indicate an account-level permission issue on the Google side. Double-check that your Google account has not had its GBP access revoked or transferred.

## **📅 How to Schedule a 1-on-1 Onboarding Session**

Search Atlas offers personalised onboarding sessions to help new customers set up their account correctly and get the most value from the platform. To schedule your session:

1. Log in to your Search Atlas account.
2. Open the **chat widget** in the bottom-right corner of the platform.
3. Type **onboarding session** to trigger the scheduling flow, or type **human teammate** to speak directly with a team member who can book a time that works for you.

During your onboarding session, a Search Atlas specialist can walk you through GBP linking, OTTO SEO configuration, keyword tracking setup, and any other areas where you need guidance.

## **💡 Tips for a Smooth GBP Connection**

- Always use a **direct browser session**—not a shared or forwarded link—when authorising Google integrations.
- Connect GBP using the Google account that is the **primary owner** of the Business Profile wherever possible.
- If you manage multiple locations, connect them **one at a time** and confirm each status before moving to the next.
- Keep your browser up to date to avoid OAuth compatibility issues.

## **🙋 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.