## **🔍 What Happened**

A recent update to Website Studio resolved an issue where blog post image previews were not rendering correctly. In some cases, this fix unintentionally removed published blog articles from customers' blog pages. If you noticed that one or more blog posts disappeared after this update, you are not alone — this was a known platform-side issue that has since been resolved.

## **📋 What You Should Do First**

Before contacting support, take a few minutes to gather the following information. This will help our team restore your articles as quickly as possible:

- **The titles or URLs** of the blog articles that went missing
- **The approximate date** when you last saw the articles published on your blog page
- **Your Website Studio domain or project name** so our team can locate your workspace
- **Any screenshots** of the missing articles if you have them (for example, from a previous browser session or a cached version)

## **⚠️ Why This Happened**

The root cause was a bug in Website Studio where certain publishing actions — including image preview rendering fixes — could overwrite or remove previously published blog posts. Specifically, the platform was not always preserving all existing blog entries when changes were applied to the site. This has been patched, and new publishing actions should no longer affect previously published content.

## **✅ Steps to Check Before Escalating**

1. **Log in to Website Studio** and navigate to your blog page to confirm which articles are missing.
2. **Check Content Genius** — if the articles were originally drafted there, the content may still exist as saved drafts even if they are no longer visible on your live blog page.
3. **Review your published content list** inside Website Studio to see if the articles appear as unpublished rather than deleted.
4. **Try re-publishing** any drafts that still exist in Content Genius directly to Website Studio to see if they restore correctly.

## **💬 How to Get Your Articles Restored**

If your articles are not recoverable through the steps above, our team can investigate and restore your content on the back end. To get help fast, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team. Please share the article titles, your project name, and any other details you gathered in the checklist above so we can resolve this as efficiently as possible.

## **🚀 What We Have Fixed**

Our engineering team has resolved several related blog stability issues in Website Studio, including:

- Blog pages that were only keeping one article visible at a time after publishing from Content Genius
- Published blog posts rendering as raw XML instead of styled web pages
- Blog posts becoming unclickable or disappearing when unrelated site changes were saved
- Published blog posts vanishing after a new prompt was submitted in the Content Genius chat

These fixes are now live in production. If you experience any of these issues going forward, please report them immediately through the chat widget so our team can investigate.

## **🛡️ How to Protect Your Blog Content Going Forward**

- **Keep drafts saved in Content Genius** so you always have a recoverable copy of your blog content.
- **Take note of your published article URLs** after publishing so you can quickly identify if anything goes missing.
- **Avoid making multiple simultaneous publishing changes** until you confirm each one has saved correctly.
- **Check your live blog page** after any major update or site change to confirm all articles are still visible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.