## **πŸ—ΊοΈ Overview** Search Atlas uses a centralised support system to make sure every customer gets help quickly and efficiently. All support requests β€” including requests to speak with a specific person or department β€” are handled through a single channel: the **live chat widget** inside the platform. ## **πŸ’‘ Why You Cannot Contact Teams Directly** Search Atlas does not publish direct contact details for individual team members or internal departments (such as the publication media team, outreach team, or any named colleague). This policy exists to: - Ensure your request is logged, tracked, and never lost - Get you connected to the right person faster than a direct message would - Maintain consistent, high-quality support for every customer If you have been given a specific person's name or a direct contact method by anyone, please be aware that routing your request through the chat widget is still the fastest and most reliable path to resolution. ## **🀝 How to Reach a Human Agent** 1. Log in to your Search Atlas account. 2. Look for the **chat widget** in the **bottom-right corner** of the platform. 3. Click the widget to open a chat session. 4. Type **human teammate** to be connected with a member of our team. Once connected, you can explain exactly who you need to speak with and why. The agent will either assist you directly or route your request to the appropriate team on your behalf. ## **πŸ“‹ Tips for Faster Routing** To help the support team get you to the right place as quickly as possible, include the following details in your first message: - **The team or area you need help with** β€” for example, publication media, link building, billing, or technical support - **A brief description of your request** β€” one or two sentences explaining what you need - **Any relevant account details** β€” such as your project name, campaign, or order reference The more context you provide upfront, the less back-and-forth is needed before your request reaches the right person. ## **⚠️ A Note on AI Agent Responses** Search Atlas uses an AI assistant to handle common questions in the chat widget. In some cases, the AI may suggest contact methods (such as an email address or a specific channel) that are **no longer accurate**. Please disregard any such suggestions. The correct and only way to reach a human is to type **human teammate** in the chat widget. Our team is continuously improving the AI assistant to prevent this confusion. ## **πŸ™‹ Still Need Help?** If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.