If Search Atlas is behaving unexpectedly — such as pages not loading correctly, outdated content appearing, or features not responding — clearing your browser cache is a quick and effective first troubleshooting step. Cached files can sometimes become outdated or corrupted, causing display and performance issues.

Follow these steps to clear your browser cache:

- Open your browser settings. This is usually accessible via the menu icon (three dots or lines) in the top-right corner of your browser window.
- Navigate to the **Clear Browsing Data** option. In most browsers, you can also reach this directly by pressing **Ctrl + Shift + Delete** (Windows) or **Cmd + Shift + Delete** (Mac).
- Make sure **Cached images and files** is selected. You may uncheck other options if you prefer to keep your browsing history and cookies intact.
- Click **Clear Data** to remove the cached files.
- Once the cache has been cleared, open a **private or incognito window** and navigate to Search Atlas to confirm whether the issue has been resolved. A private window ensures no old cached data is being used.

If clearing the cache does not resolve your issue, try repeating the test in a different browser to rule out a browser-specific problem. If the issue persists across browsers or private windows, please reach out to us by using the live chat widget in the app to chat with a human teammate — we are happy to help investigate further.