## **🔍 Overview**

If you're on a free trial and thinking about cancelling — whether because of cost or any other reason — this article walks you through exactly what to do. Before you cancel, you may also be eligible for a **50% discount** on your subscription, so it's worth reviewing your options first.

## **💰 50% Discount Offer Before You Cancel**

Search Atlas offers a **50% retention discount** automatically during the cancellation flow. This means if cost is the main concern, you don't have to give up access entirely. Here's how to see the offer:

1. Log in to your Search Atlas account.
2. Go to your **Billing** or **Subscription** settings.
3. Click the option to cancel or manage your plan.
4. Follow the on-screen steps — the **50% off offer will appear** during this process before your cancellation is finalised.
5. Choose to accept the discount or continue with cancellation.

If you accept the discount, your subscription will continue at half the original price. No action is needed beyond clicking **Accept Offer** on that screen.

## **🚫 How to Cancel Your Free Trial**

If you'd like to proceed with cancellation, follow these steps:

1. Log in to your **Search Atlas** account.
2. Click your **profile avatar** and select **Billing**.
3. Go to the **Services** tab.
4. Click the **⋮ (three-dot) menu** on your plan and choose **Cancel**.
5. Complete the short cancellation flow — you'll be shown a confirmation/retention step with the discount offer.
6. Confirm your cancellation at the end of the flow.

Once confirmed, your free trial will be cancelled and **you will not be charged**. You'll retain access to the platform until the end of your current trial period.

## **⚠️ Important Things to Know**

- **Cancel before your trial ends** to avoid being billed. Check your trial end date in your Billing settings.
- After initiating a cancellation, you won't see a **"7-day free trial"** message at checkout — instead, you'll see a reactivation flow (**"Select your plan to continue"**).
- Cancellation applies to your current plan only. Any add-on services may need to be cancelled separately.
- If you change your mind after cancelling, you can reverse a pending cancellation from the same place by clicking **Activate**.

## **🛠️ Troubleshooting Cancellation Issues**

If you run into any problems during the cancellation flow — such as an error message, the discount offer not appearing, or the page not loading correctly — try the following:

- Refresh the page and try again.
- Clear your browser cache or switch to a different browser.
- Make sure you're logged in to the correct account.

If the issue persists, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **❓ Frequently Asked Questions**

**Will I be charged if I cancel during my free trial?**  
No. As long as you cancel before your trial period ends, you will not be charged.

**Can I get the 50% discount later if I cancel now?**  
The retention discount is offered during the cancellation flow. If you've already cancelled, contact support via the chat widget to check whether the offer is still available.

**What happens to my data after I cancel?**  
Your account data and projects stay on your account after cancellation and are available again when you resubscribe.