## **💬 Overview**

Search Atlas support is available entirely through the **in-app live chat widget**. There is no support phone number or monitored support email address. The chat widget is the fastest and most direct way to get help from a real person on our team.

## **🚀 How to Reach a Human Teammate**

1. Log in to your Search Atlas account at **app.searchatlas.com**.
2. Look for the **chat widget icon** in the **bottom-right corner** of any page inside the platform.
3. Click the icon to open the chat window.
4. Type **human teammate** and press Enter.
5. You will be connected with a member of our support team.

## **❓ Why Can't I Use Email?**

We have moved all customer support exclusively to the in-app chat to make sure your questions are seen and answered as quickly as possible. Any emails sent to Search Atlas addresses are not actively monitored for support requests, so you may not receive a timely response through that channel.

Using the chat widget ensures your conversation is logged, tracked, and routed to the right person right away.

## **⏰ When Is Support Available?**

Our team is available during business hours. If you reach out outside of those hours, leave your message in the chat and a teammate will follow up as soon as they are back online. You do not need to stay in the chat window — replies will be waiting for you when you return.

## **💡 Tips for Faster Help**

- **Describe your issue clearly** — include what you were trying to do and what happened instead.
- **Share screenshots** — visual context helps our team diagnose issues faster.
- **Mention your workspace or project name** — this helps us locate your account quickly.
- **Stay in the platform** — the chat widget keeps a full history of your conversation so you can pick up where you left off.

## **🛠️ Need Further Assistance?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.