## **🧭 Overview**

If you plan to cancel your OTTO subscription, understanding how **Deep Freeze** interacts with your billing cycle is essential. This article explains what Deep Freeze does, how it affects charges, and the steps to follow before cancelling.

## **❄️ What Is Deep Freeze?**

Deep Freeze pauses OTTO's active automation on a site without permanently removing it. When a site is deep frozen:

- OTTO stops deploying new SEO tasks on that site.
- The site continues to count against your OTTO slot limit for 14 days, after which the slot is released automatically.
- Previously deployed changes made by OTTO remain in place on your site.

Deep Freeze is useful when you want to temporarily pause activity, but it is **not the same as cancelling your subscription**. Your subscription and its associated billing cycle continue independently of how many sites are frozen.

## **💳 How Billing Works With Deep Freeze**

Deep freezing all your sites **does not cancel your OTTO subscription** and **does not stop future charges**. Your plan renews automatically on your billing date regardless of site freeze status. To avoid a charge on an upcoming billing date, you must **cancel the subscription itself** before that date — freezing sites alone is not sufficient.

Key billing facts to keep in mind:

- Your subscription renews on the same date each month (visible in your billing settings).
- Deep Freeze retains the work OTTO has already done on your sites even after you cancel.

## **🗓️ Example: Billing on September 7**

If your billing date is **September 7** and you want to avoid that charge:

1. You must **cancel your OTTO subscription** before September 7 — not just freeze your sites.
2. Deep freezing sites beforehand is optional but recommended if you want to pause automation while you decide.
3. After cancellation, the SEO changes OTTO previously deployed on your frozen sites are retained.

Freezing all sites the day before your billing date **will not prevent the charge** unless the subscription is also cancelled.

## **🛠️ How to Deep Freeze a Site**

To deep freeze a site, navigate to **OTTO SEO → All Sites (SEO Automation) → Deep Frozen** tab and use the freeze option available for active sites. If you are unsure where to find this option, our support team can guide you through the process.

## **❌ How to Cancel Your OTTO Subscription**

To cancel your OTTO subscription, go to your billing settings within the platform and follow the cancellation steps provided there. Make sure to complete the cancellation before your next renewal date to avoid being charged for another billing period.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.