## **📋 Overview**

If you need a copy of a past invoice or payment receipt — for example, for accounting, tax, or reimbursement purposes — our support team can retrieve it on your behalf. This is especially relevant for cancelled accounts or cases where invoices from before a billing system migration are not readily accessible.

## **🔑 Before You Begin**

Make sure you have the following ready before reaching out to our team:

- **The email address** associated with the Search Atlas account that was billed.
- **The approximate date and amount** of the invoice you need (e.g., July 25, 2026 for $184). This helps our team locate the correct record quickly.

## **⚠️ Why Some Invoices Require Support Assistance**

Retrieving historical invoices from cancelled accounts is handled by our support team as a backend action. You may need to contact us if:

- **Your account has been cancelled:** Post-cancellation invoice retrieval may not be available through standard account access and requires our team to pull records directly.
- **Pre-migration invoices are missing:** If your account existed before a recent billing system update, some older invoices may not appear through normal channels. Our team can retrieve these on your behalf.
- **Invoice details need verification:** If amounts, invoice numbers, or payment status look incorrect, our team can cross-reference records in the billing system.

## **📥 What to Expect When You Contact Support**

When you reach out, our team will look up your account using your account email address and the billing details you provide. Once the invoice is located, we will share a copy with you through the support chat. To ensure a fast resolution, please have your **account email**, the **approximate invoice date**, and the **approximate charge amount** ready when you get in touch.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.