## **⏱️ Why Does Press Release Distribution Take Time?**

After you submit a press release through **Left sidebar → Authority → PR Distribution**, it enters a distribution pipeline that syndicates your content across a network of news outlets and publisher channels. This process is not instant — standard distribution typically takes **2–5 business days** from the moment your press release is submitted and payment is confirmed.

Several factors can extend this window beyond the standard timeframe:

- **High submission volume:** Periods of elevated demand across all customers can slow queue processing.
- **Content review:** Press releases are reviewed to ensure they meet publisher guidelines before going live. Content that requires revisions may take additional time.
- **Channel availability:** Distribution occasionally experiences delays if a scheduled publisher channel is temporarily unavailable. Our team resolves these automatically.
- **Submission timing:** Press releases submitted late on a Friday or before a public holiday will begin processing on the next business day.

## **📋 How to Check Your Press Release Status**

You can monitor the current status of any press release at any time directly inside the platform:

1. Go to **Left sidebar → Authority → PR Distribution**.
2. Locate your press release in the list.
3. Check the status label next to the entry — common statuses include **Pending**, **Processing**, and **Published**.
4. Click **Published** to filter and view only live press releases and confirm which ones have completed distribution.

If a status has not changed for more than **7 business days**, this is outside the expected range and warrants escalation.

## **🚀 Can I Expedite a Pending Press Release?**

Expedited processing is available in certain circumstances. If your press release has been in a **Pending** or **Processing** status for longer than expected and you have a time-sensitive publication deadline, our support team can manually prioritise your submission in the queue.

To request expedited processing, please have the following information ready before contacting support:

- The title of the press release(s) you need expedited.
- The date each press release was originally submitted.
- The reason for the urgency (e.g. tied to a product launch, event, or announcement date).

Our team will review the request and confirm whether expedited processing can be applied to your specific submissions.

## **📌 What to Do If Two or More Press Releases Are Delayed**

If multiple press releases are pending at the same time and neither has gone live after a week, it is best to report all affected submissions together in a single support conversation. This allows our team to investigate the queue status for your account holistically and resolve any underlying issues affecting your releases simultaneously, rather than handling each one separately.

When you reach out, list each affected press release by title and submission date so the team can locate them quickly.

## **✅ Tips to Avoid Future Delays**

- **Submit early:** Allow at least 5–7 business days ahead of any deadline to account for review and distribution time.
- **Follow content guidelines:** Press releases that meet publisher standards move through review faster. Avoid promotional language, unsupported claims, or missing contact details in the body of the release.
- **Confirm payment:** Verify your billing is up to date under **Top-right corner (avatar) → Billing → Plans & Top-ups** before submitting. A payment issue can pause distribution without an obvious on-screen error.
- **Submit one at a time when timing matters:** If two releases are time-sensitive, stagger submissions so each one is confirmed as processing before you submit the next.

## **💬 Still Need Help?**

If your press release has been pending for more than 7 business days, or you need to request expedited processing, our team is ready to assist. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.