## **How to Contact a Human Teammate**

Search Atlas provides live human support through the **in-platform chat widget**. All direct assistance is handled through the chat widget built into the platform itself.

## **Why We Use In-Platform Chat**

Centralising support in one place means faster response times, a full history of your conversation, and no missed messages. Every interaction is logged so any teammate who picks up your chat can see the full context of your issue without you needing to repeat yourself.

## **Getting Connected with a Human Teammate**

To reach a human teammate, open the chat widget in the platform. You can request to speak with a live teammate directly through the chat widget.

## **Support Hours**

Human teammate support is available during business hours. If you reach out outside of those hours, a teammate will follow up with you as soon as they are back online.

## **Tips for a Faster Resolution**

To help our team resolve your issue as quickly as possible, include the following when you open a chat:

1. A clear description of what you were trying to do
2. The specific feature or tool where the issue occurred
3. Any error messages you saw, including exact wording or screenshots
4. The steps you already tried before reaching out

The more detail you provide upfront, the faster a teammate can diagnose and fix your issue without back-and-forth.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.