## **🔍 Overview**

When creating a press release in Search Atlas, some customers notice that address information does not display as expected on the final published version. The most common symptom is the **city name appearing multiple times** in the address block. This type of issue may require backend correction by the Search Atlas team.

## **⚠️ Common Address Display Issues**

- **City name duplicated:** The city appears more than once in the address field (e.g., "Austin, Austin, TX 78701").
- **Incorrect field mapping:** Address components such as city, state, or ZIP code are placed in the wrong fields.
- **Address not displaying correctly** on the published version of the press release.

These issues may occur when the press release form auto-fills your business information and one or more fields contain duplicated or misformatted data.

## **🛠️ What You Can Try**

1. **Open the press release editor** and navigate to the press release you want to fix.
2. **Review each address field individually** — street address, city, state, and ZIP code — and check for duplicated or incorrect values.
3. **Clear any duplicated values.** If the city field contains the city name more than once (e.g., "Austin, Austin"), delete the entire contents of that field and retype the correct value.
4. **Save and republish** the press release, then confirm the address appears correctly on the published version.

If the address still does not display correctly after editing, this may require a backend correction by the Search Atlas support team.

## **📋 What to Have Ready When Escalating**

If you need to contact support about this issue, please have the following information ready so the team can investigate and resolve it quickly:

- The **name or URL of the affected press release**
- The **exact address that should appear** (street, city, state, ZIP)
- A **description of what is currently displayed incorrectly** (e.g., city name appears twice)
- A **screenshot** of the incorrect address display, if possible

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.