## **🔍 Overview**

If your Site Audit is returning 0 crawled pages or you are seeing unexpected crawl configuration behavior, this article explains what to prepare and what to expect when our team investigates. Site Audit crawler failures and account configuration errors require backend review by a support agent.

## **⚠️ Common Symptoms**

- Site Audit completes but shows **0 pages crawled**
- Crawl settings cannot be saved or updated
- Unexpected behavior in crawl configuration options
- Audit results appear inconsistent with your site content

## **📋 What to Know Before Escalating**

Site Audit crawler failures and account configuration errors are typically caused by backend issues that cannot be resolved through the interface alone. Our support team will need to review your project and account configuration directly.

To help us resolve your issue as quickly as possible, please have the following ready when you contact support:

- **Your project name** as it appears in Search Atlas
- **The exact error message** displayed in the Site Audit dashboard, if any
- **A timestamp** of when the crawl failure occurred or when you first noticed the configuration issue
- **A description of any settings you changed** before the issue appeared
- **Your current plan** so our team can verify which features are available to your account

## **🛠️ Preliminary Checks You Can Do**

1. **Confirm your website is publicly reachable.** The crawler cannot access password-protected, staging, or locally hosted sites. Verify your domain loads correctly in a browser without a login prompt.
2. **Check that your domain is entered correctly in the project.** A typo or missing protocol can prevent the crawler from reaching your site.
3. **Note any error messages in the Site Audit dashboard.** Record the exact wording of any errors shown so you can share them with the support team.
4. **Do not repeatedly re-run the crawl** while the issue is unresolved, as this may compound configuration conflicts that require backend correction.

## **⚙️ What Happens Next**

Once you contact support with the details above, a member of our team will review your account and project configuration on the backend and work with you to restore normal crawl behavior. We will confirm the outcome and any changes made to your account directly in the support chat.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.