## **🔍 Overview**

Content Genius can use images stored in your Brand Vault to make articles feel authentic and on-brand. This article explains how image detection works, what to expect right now, and what to do if Brand Vault images are not appearing in your Content Genius articles.

## **📋 How Brand Vault Image Detection Works**

Content Genius is designed to recognise images you have uploaded to Brand Vault and suggest them during article generation. However, image detection between Brand Vault and Content Genius is a known area of active improvement. If your Brand Vault images are not being detected or displayed in your articles, this is a recognised issue that our team is working on.

## **⚙️ What to Do If Brand Vault Images Are Not Appearing**

If you are experiencing issues with Brand Vault images not being detected or inserted into Content Genius articles, the resolution requires assistance from our support team. This is not something that can be fully resolved through a self-serve workaround at this time.

To help our team resolve your issue as quickly as possible, please have the following information ready before reaching out:

- **Your project name** and the specific Content Genius article(s) affected.
- **A description of the exact behaviour** you are seeing — for example, whether images are missing from suggestions, not appearing after insertion, or not loading at all.
- **The names or file types of the images** you uploaded to Brand Vault that are not being detected.
- **Any error messages** displayed, including the exact wording and when they appeared.
- **When the issue started** — approximate date and time, and whether anything changed in your setup around that time.

With this information ready, our team can investigate your account and work toward a resolution.

## **💡 Tips While You Wait**

- Try refreshing the page and reopening your article, as this can sometimes allow Brand Vault images to appear.
- Make sure your images have been fully uploaded to Brand Vault before attempting to use them in Content Genius.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.