## **🔍 What Is This Issue?**

When a **Service Area Business (SAB)** is set up in Search Atlas, the citation-building process may publish a placeholder or "dummy" street address on citation aggregators (such as data providers and directory listings). SABs by nature do not serve customers at a physical address, so any street address that appears publicly is incorrect and should be suppressed or removed.

This article explains why this happens, what steps you can take, and how credits are handled if corrections are needed.

## **⚙️ Why Dummy Addresses Get Published**

Citation aggregators typically require a physical street address to create a business listing. When an SAB is submitted without a suppressed address, the system may pass through an internal or placeholder address to satisfy that requirement. This is a known limitation in how many citation networks handle SAB profiles, and Search Atlas is actively improving its SAB workflow to prevent this from occurring in future submissions.

## **✅ How to Identify Affected Citations**

1. Log in to Search Atlas and navigate to your citation management area.
2. Review any citation-related tasks or audit flags associated with your SAB.
3. Cross-reference your live citations on the aggregator sites directly to confirm whether a dummy or internal address is displayed publicly.

## **🛠️ Steps to Request a Correction**

At this time, SAB citation address suppression corrections are handled by the Search Atlas support team. Follow these steps to get your citations corrected:

1. Gather a list of the specific citation sources where the incorrect address is published (site name and URL of the listing if available).
2. Note your business name and the incorrect address that was published, and confirm that the business is indeed an SAB with no public-facing physical address.
3. Contact the support team with the details above so the team can begin the correction process promptly.

## **💰 Credit Refunds for Affected Submissions**

If credits were used to build citations that published an incorrect dummy address for your SAB, you may be eligible to have those credits reinstated at no additional cost. Our team will review the affected submissions and, where the error is confirmed to be caused by the platform's handling of SAB profiles, the original credits will be returned to your account so you can use them for corrected submissions.

To check your current credit balance and billing activity, please reach out to the support team who can assist you in reviewing your account.

## **🚀 What We Are Doing to Prevent This**

Search Atlas is actively working to improve the SAB citation workflow to ensure that dummy or placeholder addresses are not published for businesses that operate as Service Area Businesses. As these improvements are rolled out, affected customers will benefit from more accurate and compliant citation submissions going forward.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.