## **🧭 Overview**

If you believe you are owed a refund or need to escalate a billing concern, this article explains how to reach our team so your request can be reviewed and resolved by a human agent.

## **📋 What to Prepare Before Reaching Out**

To help our team resolve your request as quickly as possible, gather the following information before starting a chat:

1. The date of the charge or purchase in question.
2. The amount charged and the payment method used.
3. A brief description of why you believe a refund is warranted.
4. Any order IDs, invoice numbers, or confirmation emails related to the charge.

## **🔄 How the Refund Process Works**

Once you connect with our team, a human agent will review your billing concern and work with you toward a resolution. Refund eligibility and any applicable timelines will be communicated to you directly by the agent handling your case, as outcomes depend on the specifics of each individual situation.

## **⚠️ Important Notes About AI Support Responses**

Our platform includes an AI-powered support assistant that can help with many common questions. For billing disputes or refund requests, always request to speak with a human teammate to ensure your case is handled properly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.