## **🔍 Understanding Your Renewal Charge**

Search Atlas subscriptions renew automatically at the end of each billing cycle. If you were charged for a renewal you did not intend to continue, you may be eligible for a refund or cancellation. Our billing team reviews these requests on a case-by-case basis.

This article explains what to have ready when you contact our team so your case can be reviewed as quickly as possible.

## **✅ Step 1 — Cancel Your Subscription to Stop Future Charges**

To prevent any additional future renewals, cancel your subscription from your account settings as soon as possible. If you are unsure where to find the cancellation option in your account, our team can guide you through the process when you reach out.

## **📄 Step 2 — Locate Your Billing Records**

Before contacting our team, gather the following information so your case can be reviewed promptly:

- **The exact charge amount and date** as shown on your invoice or bank/card statement.
- **A copy or screenshot of the invoice** for the renewal charge in question — check your registered email address for a billing receipt, or look in your account's billing or invoice history.
- **Your account email address** and the name of the plan you were charged for (monthly or annual).

## **⚙️ What to Expect When You Escalate**

Once you contact our team with the above information, our billing team will review your specific situation. Having your invoice, charge date, and account details ready will help us process your request as efficiently as possible. Our team will advise you on the options available, which may include a refund, cancellation, or other resolution depending on your circumstances.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.