## **What Is Happening**

When you add a Google Business Profile map embed to a press release, the map may display a generic coordinate pin instead of your verified Google Business Profile listing. This is a known bug that our team is actively investigating.

If you are experiencing this issue, please follow the escalation steps below so our team can look into your specific case.

## **What to Have Ready Before Escalating**

To help our team resolve this as quickly as possible, please gather the following information before reaching out:

- **Your project name** — the exact name of the project where the map embed is not displaying correctly.
- **The press release where the issue occurs** — include the title or URL of the affected press release.
- **A description of what you see** — for example, whether the map shows a generic pin, no map at all, or something else unexpected.
- **The embed code you are using** — copy and paste the full iframe or embed snippet so our team can inspect it.
- **When the issue started** — note the approximate date and time you first noticed the problem.

Having these details ready will allow our team to investigate your account and identify the root cause without delay.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.