## **💡 Overview**

If you have noticed a change in your monthly plan rate or seen a higher figure when exploring the Universal Credits migration, you are not alone. Recent infrastructure updates to Search Atlas billing systems introduced several known issues that our engineering team has since resolved. This article explains what happened, what the numbers mean, and what to do next.

## **🔍 Why Did My Plan Rate Increase?**

Some customers on legacy pricing plans saw their monthly rate increase unexpectedly — for example, from **$319/month to $400/month**. This was caused by two confirmed bugs in our billing system:

- **Duplicate billing event:** A split-brain bug incorrectly enrolled new-billing customers into a legacy CustomerPlan at the same time, resulting in overlapping charges.
- **Incorrect OTTO site pricing:** A misconfiguration applied the wrong price tier to certain OTTO site packages, raising the billed amount above what was agreed.
- **Summit Special Offer not reflected:** For customers on a Summit Special promotional rate, that discount was not being passed through correctly to the customer dashboard or Stripe invoices.

All three issues have been identified and resolved by our engineering team. If your rate was increased as a result of these bugs, you are eligible for a correction and, where applicable, a credit or refund for any overcharged amount.

## **⚙️ Can My Legacy Pricing Be Restored?**

Yes. If you were on a confirmed legacy or promotional rate and your price changed due to a platform bug rather than a plan change you initiated, your original rate can be restored. Our billing team will review your account history and reinstate the correct pricing. No action is required on your end other than reaching out to our team so we can locate your account and apply the fix.

## **📊 Why Does My Universal Credits Migration Show $4,800/Month?**

When you preview the Universal Credits plan inside the platform, the figure displayed is often the **full list price** for a comparable credits package — not a quote based on your current contract rate. This means the preview does not automatically account for:

- Your existing legacy discount or promotional pricing
- Any negotiated enterprise rate on your current plan
- Credits you have already accumulated or prepaid

So if your current bill is around **$1,400/month**, seeing **$4,800/month** in the migration preview does **not** mean your bill will jump to that amount. It is a default catalogue figure that is adjusted during the actual migration process based on your account terms.

## **🚀 What Happens During the Actual Migration?**

When our team processes your migration to Universal Credits, the following steps take place:

1. Your account history and current contract terms are reviewed.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.