## **🧾 How the 7-Day Free Trial Works**

When you sign up for a Search Atlas plan, your account enters a **7-day free trial**. During this period, you have full access to the platform at no charge. If you do not cancel before the trial ends, your payment method on file is automatically charged for the first billing cycle.

It is important to understand that **cancellation must be completed inside the platform**. Submitting a cancellation request through any channel outside the platform does not constitute a valid cancellation and will not prevent a charge.

## **✅ How to Cancel Your Subscription Correctly**

To cancel before or after your trial ends, navigate to the **Billing** section inside the platform and follow the on-screen steps to manage or cancel your subscription. Complete all confirmation steps shown to ensure the cancellation is fully processed.

Once cancellation is confirmed, you will see a confirmation message on screen. Keep a screenshot of this confirmation for your records. **Cancellation is only valid when completed through this in-platform flow.**

## **⚠️ Why Off-Platform Cancellation Requests Are Not Accepted**

Search Atlas processes all subscription changes automatically through the billing system. Requests submitted outside the platform cannot trigger a cancellation in our system. This means:

- Off-platform requests submitted before or during the trial do **not** cancel your subscription.
- Only the in-platform cancellation flow stops future charges.
- If you believed you had canceled outside the platform, your subscription remained active and a charge may have been applied at the end of your trial.

## **💰 Understanding Charges After Trial**

If your account was charged after the trial period, this typically means one of the following occurred:

- The in-platform cancellation was not fully completed before the trial ended.
- A cancellation request was submitted only outside the platform, which is not a valid method.
- The cancellation steps were started but not confirmed through the final confirmation screen.

Charges are applied automatically at the moment the trial expires, so timing is critical. We recommend completing the cancellation as early as possible before your trial end date to avoid any edge-case timing issues.

## **🔍 How to Check Your Billing History**

You can review all charges applied to your account at any time by navigating to the **top-right avatar menu → Billing** (see the Invoices and Activity Log tabs) inside the platform. There you will find your invoices and a history of billing events associated with your account.

If you have been charged unexpectedly and believe you canceled your subscription correctly through the platform, please gather the following before reaching out to our team: your account email address, the approximate date you completed the cancellation, and any confirmation screenshot you may have saved.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.