## **🔍 Overview**

If you've purchased Hyperdrive Credits (HDC) and they haven't appeared in your account balance, you're not alone. This issue can occur for a variety of reasons, and our team can investigate and restore any missing credits. This article explains what to have ready so we can resolve it as quickly as possible.

## **⚠️ Why Credits May Not Appear**

There are several possible reasons your purchased Hyperdrive Credits might not reflect in your account after payment:

- **Payment processing delay:** In rare cases, there can be a short delay between a successful payment and the credit being applied to your account.
- **Billing or account configuration issue:** Certain account or billing configurations may cause credits to be misapplied or not credited correctly after purchase.
- **Account changes after purchase:** Changes to your account status after a purchase was made may affect whether credits are reflected in your balance.

## **🧾 Before Contacting Support — Gather These Details**

To help our team locate and restore your credits as quickly as possible, please have the following information ready:

- Your receipt number(s) for the Hyperdrive Credits purchase(s)
- The date(s) of purchase
- The total amount charged
- The email address associated with your Search Atlas account
- A screenshot of your current Hyperdrive Credits balance (if accessible)

## **🛠️ What Our Team Will Do**

Once you reach out, our support team will:

- Review your purchase receipts against our billing records
- Audit your credit history to identify any credits that were lost or misapplied
- Manually restore any missing Hyperdrive Credits to your account
- Confirm the corrected balance with you once the restore is complete

## **💬 Get Help Now**

If your Hyperdrive Credits are still missing after reviewing the above, please reach out to our support team right away so we can restore your credits without further delay. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.