This article covers common issues you may encounter when using the Competitor Analysis tool in Search Atlas. If your competitor analysis is not returning expected results, the steps below may help — but because this area is still being documented from real support cases, some issues may require direct assistance from our team.

## **Competitor domain returns no data**

If adding a competitor domain shows no data, try the following:

1. Double-check the domain format. Enter the domain as **example.com** without **https://**, **www.**, or trailing slashes.
2. Test with a well-known competitor domain to confirm the tool is responding.
3. If the domain appears valid and the issue persists, please reach out to our team with the exact domain you entered and a description of what you expected to see so we can investigate.

## **Competitor data appears outdated or incomplete**

If results seem stale or incomplete:

1. Clear your browser cache and reload the page to rule out a cached session.
2. Try removing and re-adding the competitor domain.
3. If data remains outdated, contact our team with the competitor domain and the specific metric that appears stale so we can look into it on our end.

## **Keyword gap or backlink data is missing**

If keyword gap or backlink comparison sections are empty or incomplete:

1. Review any active filters — overly restrictive filters can exclude most results. Reset filters to defaults and check again.
2. Make sure both your domain and the competitor domain have been added correctly.
3. Confirm that your project domain is verified and actively tracked in Search Atlas.
4. If data is still missing after adjusting filters, contact our team with your project name, the competitor domain, and the specific section showing no data.

## **Export not working**

If you are unable to export competitor analysis data:

1. Try a different browser or disable browser extensions that may block downloads.
2. If the issue persists, contact our team and include the browser you are using, the specific export you attempted, and any error message displayed.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.