## **✅ What is included with your paid plan**

- **Training calls** — one-on-one onboarding calls with the Search Atlas team. Book through the link in your welcome email, from the 1:1 onboarding banner shown in-app for active paid accounts, or by contacting support
- **Help Center** — comprehensive written guides and video tutorials
- **FIN AI chat support** — available 24/7 for instant answers
- **Live chat support** — human agents available during business hours (Monday-Friday)

## **🚫 What is NOT included with paid plans**

- **Dedicated account manager** — not available on standard plans. Agency and enterprise plans may include this; contact sales for details
- **Live product demos** — demos are reserved for free trial users evaluating the platform. Paid customers should use training calls instead

## **💡 How to get the most out of onboarding**

1. Book your **onboarding training call** after signing up. If you are illegible, the 1-1 onboarding call banner will be displayed when you login to your SA dashboard
2. Come to the call with a list of your top 3 goals
3. After the call, use the Help Center to go deeper on the specific tools you'll use most

**Don't see your booking or login link?**

Some new annual checkout customers have received a welcome email that is missing the login link — this is a known issue our team is tracking. If your welcome email doesn't include a login or booking link, contact support and we'll get you access.

**Note that the in-app 1:1 onboarding banner only appears for accounts with an active paid plan.**

## **🗓️ Weekend support availability**

Human agent support is available **Monday through Friday** during business hours. FIN AI is available 24/7. A human agent will follow up at the start of the next business day for weekend messages.