## **📋 Overview**

OTTO uses a quota system to track how many active websites (projects) you can manage under your plan. If you've deleted an OTTO project and pixel and noticed your quota still shows as "used," or you're planning to set up OTTO on a different URL, this article explains what's happening and how to avoid any duplicate charges.

## **⚙️ How OTTO Quota Works**

Each OTTO subscription includes a set number of project slots. A slot is occupied when you create an OTTO project and install its pixel on a website. Your quota reflects how many of these slots are currently in use.

- **One project = one quota slot.** Every active OTTO URL consumes one slot.
- **Quota is tied to your subscription**, not to a specific URL. Freeing a slot makes it available for a new website.
- **Your plan limit stays the same** whether you add, remove, or move projects.

## **❓ Why Quota Still Shows as Used After Deleting a Project**

This is the most common question we receive. If you deleted an OTTO pixel and project but your dashboard still shows the slot as used, one of the following is usually the cause:

1. **The change hasn't synced yet.** Quota counts can take a short time to update. Refreshing the page or logging out and back in often resolves it.
2. **The project was archived, not deleted.** Archived projects can still hold a slot. Make sure the project was fully removed.
3. **The pixel was removed from the site, but the project still exists** in your OTTO dashboard. Deleting the pixel from your website does not automatically delete the OTTO project.

### **🗑️ How to Fully Free a Quota Slot**

1. Open your OTTO dashboard.
2. Locate the project for the URL you no longer need.
3. Select the project's settings or options menu.
4. Choose **Delete Project** (not Deep Freeze).
5. Confirm the deletion when prompted.
6. Refresh your dashboard and check that your quota count has decreased.

Once the project is fully deleted, the slot returns to your available quota and can be reused for another URL at no extra cost.

## **💳 Will I Be Double-Charged for a New URL?**

No. As long as you stay within your plan's quota, creating a new OTTO project on a different URL does **not** create a second charge. You are billed for your subscription and the number of slots it includes — not for each individual URL you set up over time.

Here's what that means in practice:

- Deleting a project and creating a new one on a different URL simply reuses an existing slot.
- You are only charged more if you intentionally **add slots** or **upgrade your plan** to manage more websites than your current quota allows.
- Switching a single OTTO project from one domain to another keeps you on the same plan with no additional billing.

## **🚚 Recommended Steps to Migrate OTTO to a New URL**

Follow this order to move OTTO from an old website to a new one cleanly and without affecting your quota or billing:

1. **Remove the pixel from the old site.** Delete the OTTO script from your old website's code or disconnect it from your CMS integration.
2. **Delete the old project in OTTO.** This frees the quota slot (see the steps above).
3. **Confirm your quota is available.** Your dashboard should now show one more open slot.
4. **Create a new OTTO project** for the new URL.
5. **Install the new pixel** on the new website and verify it is active.

## **💡 Things to Keep in Mind**

- **Project data does not transfer.** Deleting a project removes its historical OTTO data. If you want to keep records, export or note any important information before deleting.
- **Verify the pixel after migration.** Confirm the new pixel is firing correctly so OTTO can begin optimizing the new site.
- **Check your plan limit first** if you want to run both the old and new URLs at the same time — that would require two slots.

## **🙋 Frequently Asked Questions**

### **I deleted my project but quota didn't change. What now?**

Wait a few minutes and refresh your dashboard. If the slot is still showing as used after that, confirm the project was deleted rather than deep frozen. If it still hasn't updated, contact support with your account details and the URL involved.

### **Can I reuse a freed slot immediately?**

Yes. Once a slot is free, you can create a new project on any URL right away with no waiting period and no extra charge.

### **Does removing only the pixel free up my quota?**

No. Removing the pixel from your website does not delete the OTTO project. You must delete the project itself to release the quota slot.

## 🤝 Need More Help?

If your quota does not update after fully deleting a project, or you have a billing question about your OTTO plan, reach out to our support team via messenger chat and type "**Human Teammate**". Please include your account email, the URL you removed, and the new URL you want to set up so we can assist you quickly.