If Atlas isn't behaving as expected, this guide walks through the most common issues and how to fix them. Work through the steps for your situation — and if you're still stuck, you can reach a person any time (see the last section).

## 💬 Atlas Isn't Responding or Posting in a Channel

1. Make sure it's a **regular channel**. Atlas can't post in Slack Connect or externally-shared channels — try a regular public or private channel, or a direct message instead.
2. **Invite Atlas to the channel** by typing `/invite @Search Atlas Coworker` and selecting the bot from Slack's autocomplete.
3. Confirm **you're a member** of the channel — Atlas only works in channels you belong to.
4. To isolate the issue, try the same request in a **direct message** with Atlas. If it works there, the problem is specific to the channel.

## 🔗 Problems Connecting or Using an App

**You connected an app but Atlas says it isn't connected.** Ask Atlas again — the connection sometimes needs a moment to register. If it persists, ask Atlas to reconnect the app in plain language (for example, *"reconnect my HubSpot"*) or manage the connection from the Atlas app's **Home** tab in Slack.

1. **The connect link shows a "pipedream.com" address.** This is expected and safe — it's the secure sign-in step. Go ahead and approve the connection.
2. **You're connecting several apps.** Connect them **one at a time** rather than asking for several in a single message.
3. **All your connected apps suddenly stop working (but Search Atlas tools still work).** This is usually a temporary connection-service hiccup. Wait 5–10 minutes and try again.

## ✅ Atlas Isn't Completing an Action (Calendar Event, Publishing, etc.)

1. If your workspace is configured to require approval, Atlas shows an **approval card** before completing the action. If you expected a confirmation prompt but didn't see one, check **Workspace Settings → Permissions → Run connector actions without asking** in the Search Atlas Coworker dashboard to verify approval is turned on for that connector or tool.
2. After it runs, **verify the result in the app itself** (for example, check your calendar or your CMS) to confirm it went through.
3. If it still doesn't complete, **try the request again**.
4. **Publishing to WordPress:** both WordPress.com and self-hosted WordPress are supported. Make sure the connection is authorized (for self-hosted, this may use an application password).

## 🔄 A Routine Ran Multiple Times or Didn't Run

1. Ask Atlas to **"pause all routines."**
2. **Delete** the affected routine.
3. **Recreate** the routine you want, describing the task and schedule again.

## 💡 Atlas's Answers or Behavior Seem Off

1. **An action worked once and failed the next time.** Try it again — many of these are temporary. If it keeps failing for the same action, reach out to us.
2. **Atlas says Slack isn't connected when you ask it to summarize a channel.** Rephrase the request explicitly, for example: *"Use my Slack connection to summarize #channel-name."*
3. **A very long answer looks garbled.** Ask Atlas for a shorter version, e.g. *"Can you give me a shorter version?"*
4. **Atlas refers to the wrong person.** Make sure you've signed in with `/atlas-login`.
5. **A button's label looks cut off.** You can type your choice directly in the message box instead of clicking the button — Atlas accepts typed responses.

## ⏳ Atlas Seems Slow or Unresponsive

While Atlas is working, it shows an hourglass on its own message. Complex requests — like a full site audit — can take up to around 90 seconds, so give it a moment. If nothing comes back after a few minutes, try the request again.

## ⌨️ A Slash Command Shows as Plain Text and Nothing Happens

Type the command directly in the **main Slack message box**, not as a reply inside a thread. If it still shows as plain text, retype it in the Slack app.

## 💬 Still Need Help?

You can reach us through live chat right here. If you'd like to talk to a person, just type **human** **teammate** in the chat and we'll connect you with one of our team.